Terms & Conditions

The Law Office of Norman Gregory Fernandez "law firm" offers pre-paid telephone consultations (hereinafter referred to as "consults") on California legal matters pursuant to the following terms & conditions.

(1) We reserve the right to refuse service to anyone.

(2) We will not provide any consults to anyone who we deem to have a conflict of interest with a current client, or anyone we have previously given a consultation to.

(3) If we will not, or cannot provide service pursuant to 1 and 2 above, we will issue a refund in the same manner in which you paid us.

(4) All persons ordering a consultation will be required to provide their name, address, telephone number, and email address so that we may ascertain whether a conflict of interest may exist.

(5) All persons ordering a consults, will receive a confirmation from our law firm that we have received your order. This is done by a human being and not a computer. Once one of our staff receives your order, we will email you a confirmation of receipt.

(6) Once we receive your order, and we send you a confirmation of receipt, our law firm will contact you within 2 business days to schedule an appointment for your telephone consultation, unless you have ordered expedited service, in which case we will contact you within 8 business hours.

(7) A business day is Monday through Friday, 8am - 5pm, Pacific Standard Time.

(8) If you place your order on a weekend or after business hours, it will not be deemed to have been received until the next business day and the next business hour. For example if you order at 8PM PST on Friday night, your order will not be deemed to have been received until 8AM PST on Monday.

All consults will be done Monday through Friday between 8am and 5pm only, unless you and the law firm agree to a time outside of business hours.

(9) By ordering a consults from our law firm, you hereby agree that you are pre-paying for attorney time. Our law firm will block out a set amount of time for your consultation based upon the amount of time you paid for.

(10) Once we schedule with you a block of time for your consults, that date and time scheduled will be a firm date and time for your consultation. If you do not answer your phone when we call you for your consults, after you agree with us on the exact date and time for your consultation, you will not be entitled to any refund for the amount of time we reserved for you, subject to 11 below.

(11) If you request a refund before we schedule with you an appointment for your consults, or you contact our law firm within 8 business hours of your scheduled date and time for your consults, and request a refund, we will give you a refund for the amount you paid.

Further if you contact us within 8 business hours of your scheduled date and time for your consults, and request a new date and time for your consults, we will reschedule your consults to a date and time agreeable to our law firm and you.

Further, If you there has been a date and time scheduled between the law firm and you for your consults, and you do not answer the telephone when we call you, you may call our law firm at 800-816-1529 x. 1 during the time set for your consults, and we will attempt to do our best to still give you a consults within the time period you paid for and have scheduled.

Please note that if you are not at the telephone number you give us for your consultation, on the date and time agreed to for your consults, there is no guarantee that by calling our office, we will still be able to give you a consults as articulated in the previous paragraph because the attorney giving you the consults may not be calling from the office.

It is your responsibility to be at the phone number you provided to us, on the date and time of your scheduled consults.

We will not issue any refunds for your failure to be available on the date and time of your appointment when we call you or by our terms and conditions.

(12) Purchasing a consults from us, and receiving a consults from us, does not create an attorney/client relationship between our law firm, and you. We shall not be your attorney, nor shall an attorney/client relationship be created between us, unless our law firm agrees to be retained by you, a written retainer agreement is prepared by us and signed by you, and a retainer payment is made by you.

(13) We agree to provide a licensed California Attorney at Law for your consults.

(14) We do not consent for our consults to be recorded by you by any means whatsoever.

(15) We are not responsible for your actions related to the consults we provide. A legal consultation is simply a discussion and a meeting to evaluate your legal case, render a legal opinion, and to discuss potential options related to your case, including giving legal advice. It is your chance to speak to an attorney about your case.

You and you alone are responsible for your own legal case, unless we are retained by your pursuant to 12 above.

(16) You hereby agree that the law firm shall not be liable for any information we provide in your consults, or for your failure to prosecute your own case, or to ultimately retain legal counsel for your case.

(17) Any legal disputes between you, and our law firm, related to the consults we provide, shall be only be resolved in binding legal arbitration in the State of California, in Los Angeles County. The arbitration will be governed by California law. Each party shall pay their own fees and cost related to any binding arbitration under this paragraph.

BY AGREEING TO THESE TERMS AND CONDITIONS YOU ARE AGREEING TO HAVE ANY DISPUTE ARISING OUT OF THE CONSULTS DECIDED BY NEUTRAL ARBITRATION AS PROVIDED BY CALIFORNIA LAW AND YOU ARE GIVING UP ANY RIGHTS YOU MIGHT POSSESS TO HAVE THE DISPUTE LITIGATED IN A COURT OR JURY TRIAL. YOU ARE GIVING UP YOUR JUDICIAL RIGHTS TO DISCOVERY AND APPEAL, UNLESS THOSE RIGHTS ARE SPECIFICALLY INCLUDED HERE. IF YOU REFUSE TO SUBMIT
TO ARBITRATION AFTER AGREEING TO THIS PROVISION, YOU MAY BE COMPELLED TO ARBITRATE UNDER THE AUTHORITY OF THE CALIFORNIA CODE OF CIVIL
PROCEDURE. YOUR AGREEMENT TO THIS ARBITRATION PROVISION IS VOLUNTARY."

With respect to arbitration, if in fact a party has made a demand for arbitration, the arbitration shall be done by Judicate West of California. The parties agree that each party shall select 3 neutrals from Judicate West. If the parties are unable to agree on a neutral from Judicate West, than the parties shall proceed by CCP 1280 et seq. to govern the arbitration proceedings. The arbitration proceedings in any case shall proceed pursuant to CCP 1290 et seq.

(17) If any portion of these terms and conditions is violative of California Law, the portion which is violative of the same shall be stricken, and the rest shall be given full force and effect as if the stricken portion was not included in the first place.

(18) You agree, that the Law Firm shall not be responsible for the outcome of your legal matter in which you request a consults, nor is any warranty or guarantee made explicitly or implied by the terms and conditions herein.

The outcome of any legal matter is determined by the facts of each case, the law related thereto, and by a Court of competent jurisdiction if the matter is adjudicated.

(19) Legal Research time: Due to the fact that laws constantly change, and/or laws and facts are interpreted by the courts, there are many occasions where an attorney may have to do research on a legal issue or question before rendering an opinion or advice. You hereby agree that you have been made aware that research may need to be done to render an opinion or advice on your legal matter, and that the time to do said research shall be added onto the consults which you have purchased.

If the attorney informs you that research will need to be done to render an opinion or advice on a specific question or legal issue, you will have the option as to whether to have the attorney do said research. The attorney will do their best to give you a reasonable approximation of time necessary to do said research. If said time exceeds the consults time you have paid for, the attorney will cease doing research and notify you that your time has expired. You will then have the option to purchase more consults time.

(20) Document review or calculations: If you desire for us to review your legal documents, you must first fax them to 888-273-0393, or email them to consult@divorce-legal.net. When we notify us that you want us to review your documents, we will review the documents during your consults, and the time required to do the same, will be part of the consults you order.

If you desire us to do a child support, family support, our spousal support calculation during your consults, the time required to do the same will be a part of your consults time.

(21) TIME: You hereby agree that you are paying for your consults in blocks of time of 15 minutes, 30 minutes, 45 minutes, or 1 hour, and we are reserving said time blocks for you once you pay for your consults. If you decide to hang-up with us early, or the consults ends at your discretion, prior to the block of time you purchased being depleted, you will not be entitled to any refunds on the remaining time, because we have allotted said time to you at the outset, and said time is pre-paid.

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